At AutoShine, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car wash services.
Last Updated: December 2024
We collect various types of information to provide and improve our car wash services. This includes personal information that you voluntarily provide to us when you book our services, contact us, or interact with our website.
Personal information we collect includes your name, phone number, email address, vehicle information, service preferences, and payment details. We may also collect information about your location if you use our mobile services or location-based features.
We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, pages visited, time spent on our site, and referring website information. This information helps us understand how visitors use our website and improve our services.
We may also collect information from third-party sources, such as social media platforms if you choose to connect your social media accounts with our services, or from business partners who refer customers to us.
We use the information we collect to provide, maintain, and improve our car wash services. This includes processing your service bookings, communicating with you about your appointments, and ensuring the quality of our services.
Your personal information is used to schedule and manage your car wash appointments, send you service confirmations and reminders, process payments for our services, and provide customer support when you need assistance.
We may use your contact information to send you promotional materials, special offers, and updates about our services, but only if you have given us your consent to do so. You can opt out of these communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
We also use your information for business purposes such as analyzing customer preferences, improving our service offerings, conducting market research, and developing new services that better meet your needs.
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information only in specific circumstances that are necessary for providing our services or as required by law.
We may share your information with trusted service providers who assist us in operating our business, such as payment processors, scheduling systems, email service providers, and customer relationship management tools. These third parties are contractually obligated to protect your information and use it only for the purposes we specify.
We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or that of our customers or the public.
In the event of a business merger, acquisition, or sale of assets, your information may be transferred to the new entity, but we will ensure that your privacy rights are protected and that you are notified of any changes in ownership or control of your information.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption of sensitive data, secure servers, and regular security assessments.
We use industry-standard encryption technologies to protect your payment information and other sensitive data during transmission and storage. Our website uses SSL (Secure Socket Layer) encryption to ensure that your information is transmitted securely.
We regularly review and update our security practices to address new threats and vulnerabilities. Our staff members are trained on data protection best practices and are required to maintain the confidentiality of your personal information.
Despite our efforts to protect your information, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the type of information and the purpose for which it was collected.
Service-related information, such as booking history and customer preferences, is typically retained for a period of three years after your last interaction with our services. This allows us to provide better customer service and maintain accurate records of our business relationship.
Payment information is retained only as long as necessary to process transactions and comply with financial regulations. Once the retention period expires, we securely delete or anonymize your personal information.
You may request that we delete your personal information at any time, subject to certain legal and business requirements. We will respond to your request within a reasonable timeframe and explain any limitations on our ability to delete your information.
You have certain rights regarding your personal information, including the right to access, update, correct, or delete your information. You can exercise these rights by contacting us using the information provided in this Privacy Policy.
You have the right to opt out of receiving promotional communications from us at any time. You can do this by following the unsubscribe instructions in our emails or by contacting us directly. Please note that you may still receive important service-related communications even if you opt out of promotional messages.
You have the right to request a copy of the personal information we hold about you, and you can request that we correct any inaccurate or incomplete information. We will respond to your request within 30 days of receiving it.
If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We are committed to working with you to resolve any concerns you may have about our privacy practices.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files that are stored on your device when you visit our website.
We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a specified period. These cookies help us remember your preferences, maintain your session, and provide you with a more personalized experience.
You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete them, but please note that disabling cookies may affect the functionality of our website and your ability to use certain features.
We also use third-party analytics tools to understand how visitors interact with our website. These tools may use cookies and other tracking technologies to collect information about your browsing behavior, which helps us improve our website and services.
Our website may contain links to third-party websites, services, or applications that are not operated by AutoShine. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their privacy policies before providing any personal information.
When you click on links to third-party websites, you may be redirected to sites that have different privacy practices than ours. We recommend that you read the privacy policies of any third-party sites you visit to understand how they collect, use, and protect your information.
We may integrate third-party services into our website, such as social media plugins, payment processors, or analytics tools. These services may collect information about you according to their own privacy policies, which may differ from ours.
We do not endorse or assume responsibility for the privacy practices of third-party websites or services. Your use of these third-party services is at your own risk, and we encourage you to exercise caution when sharing personal information online.
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our records.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can take appropriate action to remove such information from our systems.
We encourage parents and guardians to monitor their children's online activities and to teach them about the importance of protecting their personal information when using the internet.
In cases where we need to collect information from minors (ages 13-17), we will obtain appropriate parental consent and ensure that the information is used only for the specified purpose and in accordance with applicable laws.
If you are located outside of India, please be aware that your information may be transferred to, stored, and processed in India where our servers are located and our central database is operated. By using our services, you consent to the transfer of your information to India.
We ensure that any international transfers of personal information are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information during such transfers.
We may use third-party service providers located in other countries to process your information. In such cases, we ensure that these providers are bound by appropriate data protection agreements and that your information is protected according to the same standards we apply domestically.
If you have concerns about international data transfers, please contact us to discuss your options and any additional protections that may be available to you.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by email or through a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
If you do not agree with any changes to this Privacy Policy, you may discontinue your use of our services. However, please note that some information may be retained as required by law or for legitimate business purposes.
We will maintain previous versions of this Privacy Policy for your reference, and you can request copies of previous versions by contacting us using the information provided below.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following information. We are committed to addressing your concerns promptly and thoroughly.
You can reach us by email at privacy@corsichnxu.org, by phone at +91 75845 24501, or by mail at AutoShine Privacy Officer, 45 MG Road, Koramangala, Bangalore, Karnataka 560034, India.
We will respond to your privacy-related inquiries within 30 days of receiving your request. For urgent matters, please call our customer service number during business hours for immediate assistance.
We take your privacy seriously and are committed to working with you to resolve any issues or concerns you may have about how we handle your personal information.