At AutoShine, we are committed to providing exceptional car wash services and ensuring complete customer satisfaction. This refund policy outlines the circumstances under which refunds may be provided and the procedures for requesting them.
Last Updated: December 2024
We strive to provide the highest quality car wash and detailing services to all our customers. Our refund policy is designed to ensure fairness while maintaining the integrity of our business operations and protecting both our customers and our service standards.
Refunds are considered on a case-by-case basis and are subject to the specific circumstances of each situation. We evaluate all refund requests carefully and make decisions based on the nature of the service provided, the customer's concerns, and our ability to address the issues raised.
Our primary goal is customer satisfaction, and we will work with you to resolve any issues before considering a refund. In most cases, we prefer to provide additional service or corrective action rather than issuing refunds, as this allows us to maintain our relationship with you and ensure your complete satisfaction.
All refund requests must be submitted within 48 hours of service completion to be considered. Requests submitted after this timeframe will be evaluated on a case-by-case basis and may be subject to additional verification requirements.
Refunds may be considered in the following circumstances: service quality issues that cannot be resolved through additional service, failure to complete the agreed-upon service due to circumstances within our control, or significant deviations from the service description provided at the time of booking.
Customers must provide clear documentation of the issues they experienced, including photographs when applicable, and must allow us the opportunity to inspect the vehicle and address any concerns before a refund will be considered.
Refunds are not available for services that were completed according to our standards but did not meet the customer's expectations if those expectations were not clearly communicated during the booking process or if the customer's expectations were unreasonable given the service description.
We reserve the right to deny refund requests that we believe are fraudulent, made in bad faith, or based on issues that were not reported promptly or that occurred after our service was completed.
If you are not satisfied with the quality of our service, please contact us immediately so we can address your concerns. We will make every effort to resolve quality issues through additional service, re-cleaning, or other corrective measures before considering a refund.
Quality issues that may qualify for refund consideration include: incomplete cleaning that cannot be resolved through additional service, damage to your vehicle caused by our negligence, or failure to use the products and techniques specified in your service package.
We will conduct a thorough investigation of all quality-related complaints, including inspection of your vehicle and review of our service records. This investigation helps us understand what went wrong and how to prevent similar issues in the future.
If we determine that a quality issue occurred and cannot be resolved through additional service, we will provide a full or partial refund based on the extent of the issue and the portion of the service that was affected.
If you need to cancel your service appointment, you may do so up to 24 hours before the scheduled time without penalty. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee, but you may be eligible for a partial refund depending on the circumstances.
If we need to cancel your appointment due to weather conditions, equipment issues, or other circumstances beyond our control, we will provide a full refund or reschedule your service at your convenience at no additional charge.
In cases where we cancel your appointment due to circumstances within our control, such as staffing issues or equipment problems, we will provide a full refund and may offer additional compensation for the inconvenience caused.
Emergency cancellations due to customer emergencies or unforeseen circumstances will be evaluated on a case-by-case basis, and we will work with you to find an appropriate solution that meets your needs.
If we are unable to complete your service due to circumstances within our control, such as equipment failure or staffing issues, you will be entitled to a refund for the portion of the service that was not completed.
If service cannot be completed due to circumstances beyond our control, such as severe weather or vehicle accessibility issues, we will work with you to reschedule the service or provide a partial refund based on the work that was completed.
In cases where partial service is completed, we will provide a detailed explanation of what was accomplished and what remains to be done, along with options for completing the service at a later time.
We will always prioritize completing your service to your satisfaction, and refunds for partial service are only considered when completion is not possible or practical.
To request a refund, you must contact us within 48 hours of service completion and provide detailed information about the issues you experienced. We will review your request and may require additional information or documentation to process your claim.
Refund requests must be submitted through our official channels, including phone, email, or in-person at our office. We will not process refund requests submitted through third-party platforms or social media channels.
Once we receive your refund request, we will conduct an investigation that may include inspection of your vehicle, review of our service records, and consultation with the service team members who worked on your vehicle.
We will provide you with a written response to your refund request within 5 business days, including our decision and the reasoning behind it. If your request is approved, we will process the refund within 10 business days.
Approved refunds will be processed using the same payment method used for the original transaction whenever possible. If the original payment method is no longer available, we will work with you to find an alternative refund method.
Refunds to credit cards and debit cards typically take 3-5 business days to appear on your statement, while bank transfers may take 5-10 business days depending on your financial institution.
Cash refunds are available for services paid in cash, but we may require additional verification to prevent fraud. Cash refunds will be processed at our office during regular business hours.
We will provide you with a refund confirmation number and receipt for your records. Please keep this information for your tax and accounting purposes.
Refunds are not available for services that were completed according to our standards but did not meet the customer's expectations if those expectations were not clearly communicated during the booking process.
We do not provide refunds for damage that occurred after our service was completed, for pre-existing damage to your vehicle, or for issues that were not reported within the specified timeframe.
Refunds are not available for services that were cancelled due to customer no-show or failure to provide access to the vehicle at the scheduled time, unless the customer can demonstrate that the no-show was due to circumstances beyond their control.
We reserve the right to deny refund requests that we believe are fraudulent, made in bad faith, or based on false or misleading information.
If you disagree with our decision regarding your refund request, you may appeal the decision by providing additional documentation or evidence that supports your claim. We will review all appeals carefully and make a final determination within 10 business days.
For complex disputes that cannot be resolved through our internal process, we may suggest mediation or other alternative dispute resolution methods to reach a fair resolution for all parties involved.
We are committed to resolving all disputes fairly and in good faith, and we will work with you to find a solution that addresses your concerns while maintaining the integrity of our business operations.
If you are still not satisfied after exhausting our internal dispute resolution process, you may have the right to pursue other legal remedies available under Indian law.
In cases of natural disasters, government-mandated closures, or other extraordinary circumstances that prevent us from providing service, we will work with you to reschedule your service or provide appropriate compensation based on the specific circumstances.
For customers with special needs or requirements that were not clearly communicated during the booking process, we will work to accommodate those needs to the best of our ability, but we may not be able to provide refunds if those needs cannot be met.
Corporate accounts and bulk service agreements may have different refund terms as specified in their service contracts. Please refer to your specific contract for details about refund eligibility and procedures.
We may offer alternative forms of compensation, such as service credits or discounts on future services, in lieu of cash refunds in certain circumstances. These alternatives will be clearly explained and must be accepted by the customer.
To be eligible for a refund, you must report any issues promptly and allow us the opportunity to inspect your vehicle and address your concerns. Delayed reporting may affect our ability to investigate and resolve issues effectively.
You must provide accurate and complete information about the issues you experienced, including photographs when applicable, and cooperate with our investigation process to the best of your ability.
You must not have caused or contributed to the issues that led to your refund request through negligence, misuse, or failure to follow our instructions or recommendations.
You must not have used our service for fraudulent purposes or in a manner that violates our terms of service or applicable laws.
To request a refund or discuss any concerns about our service, please contact us using the following information. We are committed to addressing all customer concerns promptly and fairly.
You can reach our customer service team by phone at +91 75845 24501, by email at refunds@corsichnxu.org, or by visiting our office at 45 MG Road, Koramangala, Bangalore, Karnataka 560034, India.
Our refund processing team is available Monday through Saturday from 9:00 AM to 6:00 PM IST. For urgent matters, please call our main number and ask to speak with a manager.
We encourage you to contact us as soon as possible if you have any concerns about our service, as early communication often allows us to resolve issues more effectively than waiting for a formal refund request.